Written By Chuck Leaver Ziften CEO
Whether you call them extensions, or call them modifications – no matter what they are called, the very best innovation platforms can be customized to fit an organization’s specific service needs. Generic operations tools are fine at performing generic operations tasks. Generic security tools are great at resolving generic security obstacles. Generic can just take you so far, unfortunately, and that’s where extensibility takes over.
Extensibility comes up typically when I’m speaking to clients and possible clients, and I’m proud that a Global 10 business selected Ziften over everyone else in the market mostly on that basis. For that client, and many others, the capability to deeply tailor platforms is a need.
This isn’t about merely producing customized reports or custom signals. Let’s be honest – the capability to develop reports are baseline ability of numerous IT operations and security management tools. True extensibility goes deep into the service to provide it abilities that fix real problems for the company.
One client used great deals of mobile IoT devices, and had to have our Zenith real-time visibility and control system be able to gain access to (and monitor) the memory of those devices. That’s not a standard feature used by Zenith, because our low-footprint agent does not hook into the os kernel or operate through standard device drivers. Nevertheless, we dealt with the customer to tailor Zenith with that ability – and it turned out to be much easier than anyone imagined.
Another client looked at the standard set of endpoint data that the agent collects, and wanted to include extra data fields. They likewise wished to setup the administrative console with customized actions using those data fields, and push those actions back out to those end points. No other endpoint tracking and security service was able to supply the facilities for including that performance other than Ziften.
What’s more, the client established those extensions themselves … and owns the code and intellectual property. It’s part of their own secret sauce, their own organization differentiator, and distinct to their business. They could not be happier. And neither are we.
With lots of other IT operations and security systems, if customers desire additional functions or abilities, the only option is to send that as a future feature request, and hope that it appears in an approaching release of the product. Up until then, regrettable.
That’s not how we designed our flagship solutions, Zenith and ZFlow. Because our endpoint agent isn’t really based on device drivers or kernel hooks, we can permit incredible extensibility, and open up that extensibility for clients to access directly.
Likewise, with our administrative consoles and back-end monitoring systems; everything is adjustable. And that was built in right from the start.
Another aspect of modification is that our real-time and historic visibility database can incorporate into your other IT operations and security platforms, such as SIEM tools, risk intelligence, IT ticketing system, job orchestration systems, and data analytics. With Zenith and ZFlow, there are no silos. Ever.
When it comes to endpoint monitoring and management, extensions are significantly where it’s at. IT operations and enterprise security teams need the ability to tailor their tools platforms to fit their exact requirements for monitoring and handling IoT, conventional endpoints, the data center, and the cloud. In numerous client discussions, our integrated extensibility has actually caused eyes to illuminate, and won us trials and deployments. Tell us about your custom-made needs, and let’s see exactly what we can do.